Alcohol and other regulated products may be subject to legal, safety, and quality restrictions on returns. Do not send a product back without authorization.
If an authorized online order is damaged, incorrect, or incomplete, contact contact@royalliquors.store promptly with the order number and clear photographs. We will review the issue and explain the lawful remedy available, which may include replacement, store credit, or refund depending on the circumstances and applicable law.
Change-of-mind returns, opened products, and products affected by improper storage may not be eligible. Any approved refund is issued to the original payment method; bank processing time is outside the store’s control.